Shipping policy

Shipping Policy

Last updated: 25 September 2026

Order processing

We aim to dispatch orders within 1–2 working days after the order is accepted.

Working days are Monday to Friday, excluding UK bank holidays. Orders placed during weekends or bank holidays will begin processing on the next working day.

During launches or unusually busy periods, processing may take longer. If a material delay affects your order, we will contact you using the details supplied at checkout.

Delivery destinations and charges

We ship to supported addresses in the United Kingdom, European Union and other international destinations.

The destinations currently available, delivery services, charges and estimated delivery windows for your address are displayed at checkout before payment. If a destination or delivery service is unavailable at checkout, we cannot currently ship the order using that option.

Unless we agree a different delivery date with you, goods will be delivered within 30 days after we accept your order.

Delivery estimates are estimates rather than guaranteed arrival dates unless a service is expressly described as guaranteed.

Tracking

Tracking details will be sent to the email address supplied with the order after the shipping label has been purchased. Tracking may take a short time to begin showing carrier scans.

International duties and taxes

For deliveries outside the United Kingdom, the recipient may be responsible for import duties, import VAT or other taxes, customs-clearance charges and related fees imposed by the destination country.

These charges are not included in the product or delivery price unless checkout expressly states that they are included. They are determined by the relevant authorities and are the customer’s responsibility.

Customs processing may affect delivery times. Contact the relevant customs authority for information about charges that may apply to your order.

Incorrect addresses

Please check the delivery address carefully before placing an order. If you notice an error, contact hello@discipled.co.uk immediately. We cannot guarantee that an address can be changed after processing or dispatch has begun.

Delayed, lost or damaged deliveries

If tracking has not updated for an unusual period, or an order arrives damaged, email hello@discipled.co.uk with your order number and details of the issue. We will investigate with the carrier and provide the remedy required by applicable law.