Refund policy

Return and Refund Policy

Last updated: 25 September 2026

This policy applies to purchases made from discipled.co.uk. Nothing in this policy affects your statutory rights.

Change-of-mind returns

You may cancel an online order without giving a reason by notifying us within 14 days after you, or someone nominated by you, receives the goods.

To cancel, email hello@discipled.co.uk with your order number and the item or items you wish to return. You must send the goods back within 14 days after notifying us.

Returns should be sent using a tracked service to:

DISCIPLED LTD
10 Clift Close
Basingstoke
England
RG24 9ZD
United Kingdom

You are responsible for the direct cost of returning change-of-mind items. Please retain your tracking information until your refund has been completed.

You may inspect and try on an item as you would in a shop. Please return it unworn beyond that inspection, unwashed and, where possible, with its original tags and packaging. We may reduce a refund only to reflect a loss in value caused by handling beyond what is necessary to establish the item’s nature, characteristics and functioning.

We will refund the price paid for the returned item and the cost of our least expensive standard outbound delivery option, where applicable. If you selected a more expensive delivery service, we are not required to refund the difference above the standard delivery cost.

We will issue the refund to your original payment method within 14 days after we receive the returned goods or receive evidence that you sent them back, whichever occurs first. We may withhold the refund until one of these conditions is met.

Faulty, damaged, incorrect or misdescribed goods

If an item is faulty, damaged, incorrect, not as described or otherwise does not conform to your statutory rights, email hello@discipled.co.uk with your order number and details of the issue.

We will provide return instructions and either pay the reasonable tracked return cost directly or reimburse it. Please do not return an affected item before contacting us.

Your remedies will be provided in accordance with applicable consumer law, including the Consumer Rights Act 2015 where it applies.

Exchanges

We do not offer direct exchanges. For a change of size or other preference, return the original item for a refund and place a new order.

This refund-and-reorder process does not limit any repair, replacement, refund or other remedy to which you are legally entitled for faulty, damaged, incorrect or misdescribed goods.

Sale items

Sale items have the same statutory rights as full-price items.

Statutory exceptions

The statutory change-of-mind cancellation right may not apply to certain goods, including goods made to your specifications or clearly personalised, and sealed goods that are unsuitable for return for health or hygiene reasons after being unsealed.

Model cancellation form

You may use the following form, but you do not have to:

To: DISCIPLED LTD, 10 Clift Close, Basingstoke, England, RG24 9ZD, United Kingdom; hello@discipled.co.uk

I hereby give notice that I cancel my contract for the sale of the following goods:

Order number:
Goods ordered:
Ordered on:
Received on:
Customer name:
Customer address:
Signature, only if submitted on paper:
Date: